This Shipping & Delivery Policy applies to all wine orders placed through boutiquecroatianwines.com and should be read together with our Terms of Sale.
Ohio delivery only. Boutique Croatian Wines LLC currently sells and ships only to addresses within the State of Ohio. You must be 21 years of age or older to place an order and to receive delivery.
1. Ohio-Only Shipping
We operate under Ohio C-2 Liquor Permit No. 10012077-4, issued by the Ohio Division of Liquor Control. Orders may only be shipped to valid Ohio addresses. Orders submitted with non-Ohio shipping addresses may be cancelled and refunded.
No Sunday sales. In accordance with Ohio law, no sales are made through this website on Sundays — online checkout is unavailable and in-store pickup transactions do not take place on Sundays. You are welcome to browse and fill your cart any day; orders may be completed Monday through Saturday.
In-store pickup window. Orders placed for pickup may be collected at 4964 Campbell Road, Unit #1 Suite A, Willoughby, OH 44094 on the first Monday of each month between Noon and 3 PM. We email you when your order is ready, and the person picking up must be 21 or older with a valid government-issued photo ID.
2. Carrier & Adult Signature Requirement
Orders are shipped using UPS, FedEx, or another approved carrier as available. Every delivery containing alcohol requires an adult signature from a person 21 years of age or older with valid government-issued photo identification.
Carriers cannot leave wine unattended, at a doorstep, in a mailbox, or with a person under 21. Delivery to a business address is often recommended when a qualified adult may not be home during the day.
Wine cannot be shipped to P.O. Boxes. All orders must ship to a street address where an adult 21 or older can sign in person. Orders are shipped via licensed carriers only — wine cannot be sent through USPS.
3. Processing & Delivery Timing
Most orders are prepared for shipment within 1–3 business days, excluding weekends, holidays, weather holds, inventory delays, or compliance review. Transit timing varies by destination, carrier, and seasonal conditions.
4. Weather Holds
Wine is temperature sensitive. We reserve the right to delay shipment during periods of extreme heat or cold, including when temperatures may exceed approximately 90°F or fall below approximately 25°F along the shipping route. Weather holds are used to help protect product quality.
5. Failed Delivery Attempts
If a carrier cannot obtain an adult signature, the carrier may make additional delivery attempts or hold the shipment for pickup according to the carrier's policies. Packages returned to us because of failed delivery attempts, incorrect addresses, or refusal may be subject to return shipping or reshipment costs.
6. Address Accuracy
You are responsible for entering a complete and accurate Ohio shipping address at checkout. Contact us immediately if you notice an error. Once a package has shipped, address changes may not be possible.
7. Damaged or Incorrect Shipments
If your order arrives damaged or incorrect, email jen@boutiquecroatianwines.com within 48 hours of delivery. Include your order details and photos of the packaging, label, and affected bottle(s). We will review and may replace, refund, or otherwise resolve the issue at our discretion.
8. Title & Risk of Loss
Title to all alcoholic beverages passes to the buyer in Ohio at the time of sale. Risk of loss may transfer once the order is tendered to the carrier, subject to any replacement or refund rights described in our Terms of Sale.
9. Contact
Boutique Croatian Wines LLC
4964 Campbell Road, Willoughby, OH 44094
Email: jen@boutiquecroatianwines.com
Phone: 440.667.8404