This Shipping & Delivery Policy applies to all wine orders placed through boutiquecroatianwines.com and should be read together with our Terms of Sale.
Where we deliver. Boutique Croatian Wines LLC ships by FedEx to Ohio, Florida and Washington, D.C., and offers free pickup by appointment in Willoughby, Ohio. You must be 21 years of age or older to place an order and to receive delivery.
1. Where We Ship
We operate under Ohio C-2 Liquor Permit No. 10012077-4, issued by the Ohio Division of Liquor Control. Orders may be shipped to street addresses in Ohio, Florida and the District of Columbia. Orders submitted with a shipping address in any other state may be cancelled and refunded.
Shipping rates. FedEx delivery is priced per box by bottle count, including residential delivery and adult signature (21+).
| Ship to | 1 bottle | 2–3 bottles | 4–12 bottles |
|---|---|---|---|
| Ohio | $35 | $39 | $39 |
| Washington, D.C. | $35 | $39 | $39 |
| Florida | $35 | $45 | $49 |
| South Florida* | $40 | $50 | $59 |
*South Florida means ZIP codes starting 330–334: the Miami, Fort Lauderdale and West Palm Beach areas and the Florida Keys. The rest of Florida, including Tampa, Orlando, Jacksonville, Fort Myers and Naples, ships at the Florida rates.
Orders over 12 bottles ship as one case box per 12 bottles plus a box for the rest. For example, 13 bottles to Ohio is $39 + $35 = $74 for shipping. Washington, D.C. is limited to 12 bottles per person per month. Pickup in Willoughby is always free.
Sales tax. Orders picked up in Willoughby or shipped within Ohio include Ohio sales tax at the Lake County rate (7.25%) on the wine and shipping. Orders shipped to Florida or the District of Columbia are delivered outside Ohio and no sales tax is added at checkout. Any tax that becomes due in the destination state will be collected at checkout when the law requires it.
Florida. Alcohol may not be delivered into Florida counties that prohibit it; addresses in those areas (currently Lafayette and Liberty counties) are declined at checkout. Branford (ZIP 32008) straddles Lafayette County, so we confirm the county before shipping there. Wine ships in bottles no larger than one gallon.
District of Columbia. Shipments to the District are limited to one case (12 bottles) per person per month, per District rules.
No Sunday sales. As a store policy, no sales are made through this website on Sundays — online checkout is unavailable and in-store pickup transactions do not take place on Sundays. You are welcome to browse and fill your cart any day; orders may be completed Monday through Saturday.
In-store pickup by appointment. Orders placed for pickup may be collected at 4964 Campbell Road, Unit #1 Suite A, Willoughby, OH 44094 — call or text 440.534.4648 to schedule a daytime pickup. We email you when your order is ready, and the person picking up must be 21 or older with a valid government-issued photo ID.
Gifts. To send wine as a gift, choose Ship to Me and tick “This is a gift: ship to someone else” at checkout. You, the buyer, pay and pass the 21+ age check, and we ship by FedEx to the recipient’s street address. Add an optional gift note (up to 200 characters) and we include it in the box. The recipient must be 21 or older, and an adult 21+ signs for delivery with ID. Gifts ship to Ohio, Florida and Washington, D.C. only, under the same rules as any other order. For Washington, D.C., the one case (12 bottles) per person per month limit counts the bottles shipped to the recipient’s address.
2. Carrier & Adult Signature Requirement
Orders ship from Ohio through FedEx as an approved alcohol shipper. Every delivery containing alcohol requires an adult signature from a person 21 years of age or older with valid government-issued photo identification.
Carriers cannot leave wine unattended, at a doorstep, in a mailbox, or with a person under 21. Delivery to a business address is often recommended when a qualified adult may not be home during the day.
Wine cannot be shipped to P.O. Boxes. All orders must ship to a street address where an adult 21 or older can sign in person. Orders are shipped via licensed carriers only — wine cannot be sent through USPS.
3. Processing & Delivery Timing
Most orders are prepared for shipment within 1–3 business days, excluding weekends, holidays, weather holds, inventory delays, or compliance review. Transit timing varies by destination, carrier, and seasonal conditions.
4. Weather Holds
Wine is temperature sensitive. We reserve the right to delay shipment during periods of extreme heat or cold, including when temperatures may exceed approximately 90°F or fall below approximately 25°F along the shipping route. Weather holds are used to help protect product quality.
5. Failed Delivery Attempts
If a carrier cannot obtain an adult signature, the carrier may make additional delivery attempts or hold the shipment for pickup according to the carrier’s policies. Packages returned to us because of failed delivery attempts, incorrect addresses, or refusal may be subject to return shipping or reshipment costs.
6. Address Accuracy
You are responsible for entering a complete and accurate shipping address at checkout. Contact us immediately if you notice an error. Once a package has shipped, address changes may not be possible.
7. Damaged or Incorrect Shipments
If your order arrives damaged or incorrect, email info@boutiquecroatianwines.com within 48 hours of delivery. Include your order details and photos of the packaging, label, and affected bottle(s). We will review and may replace, refund, or otherwise resolve the issue at our discretion.
8. Title & Risk of Loss
Title to all alcoholic beverages passes to the buyer in Ohio at the time of sale. Risk of loss may transfer once the order is tendered to the carrier, subject to any replacement or refund rights described in our Terms of Sale.
9. Contact
Boutique Croatian Wines LLC
4964 Campbell Road, Unit #1 Suite A, Willoughby, OH 44094
Email: info@boutiquecroatianwines.com
Phone: 440.534.4648